Terms of Service

These Terms of Service ("Terms") govern your access to and use of the rinKo platform, websites, and services (collectively, the "Service"), operated by rinKo ("we", "us", "our"). By signing up, accessing, or using the Service, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use the Service.

rinKo provides a multi-tenant subscription-based website builder. Subscribers ("Customers") can pick a template, customise it, and publish a website on a rinKo subdomain or their own custom domain.

You must provide accurate information when registering. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You must be at least 18 years old to create an account.

Paid plans are billed monthly or annually in advance via Stripe. You authorise us to charge your nominated payment method automatically until you cancel.

Free trials are exactly that — free, with no card required, for 7 days. After the trial, your site will be suspended until you upgrade to a paid plan.

You may cancel at any time from your Customer dashboard. Cancellations take effect at the end of the current billing period; no refunds are given for partial periods.

You agree NOT to use the Service to:

• Publish illegal, defamatory, hateful, harassing, or sexually explicit content
• Infringe any third party's intellectual property, privacy, or other rights
• Distribute malware, phishing pages, or any malicious code
• Send unsolicited bulk email (spam)
• Reverse-engineer, scrape, or attempt to circumvent any platform security control
• Resell or sublicense the Service without written permission

We reserve the right to suspend or terminate accounts that breach this clause, without refund.

You retain ownership of all content you upload — including images, logos, product photos, text, and other materials (collectively, "Customer Content").

By uploading or otherwise providing Customer Content to the Service, you warrant and represent that:

• You either own the Customer Content, or you have all necessary rights, licences, consents, and permissions from the rights-holders to upload, store, display, and distribute it via the Service
• Your use of the Customer Content does not infringe any copyright, trademark, design right, moral right, right of publicity, right of privacy, contractual right, or any other intellectual property or proprietary right of any third party
• Where the Customer Content depicts identifiable individuals, you have obtained any model releases or consents required by applicable law

You agree to indemnify, defend, and hold harmless rinKo, its directors, employees, and agents from and against any and all claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

• Any allegation that your Customer Content infringes a third party's rights
• Any breach of the warranties in this clause
• Any DMCA, takedown, copyright complaint, or right-of-publicity claim made against rinKo in connection with your Customer Content

We will respond promptly to valid copyright takedown notices in accordance with the UK Digital Economy Act and the EU Copyright Directive. If we receive a notice that any of your Customer Content is infringing, we may remove it without warning and may terminate accounts of repeat offenders.

By uploading Customer Content you grant rinKo a non-exclusive, worldwide, royalty-free licence to host, store, transmit, display, and serve that content solely for the purpose of operating the Service on your behalf.

The rinKo platform, software, templates, designs, logo, and brand are owned by rinKo. You receive a limited, non-transferable, non-exclusive licence to use them solely as part of your subscription. Nothing in these Terms transfers any intellectual property rights to you.

Our Privacy Policy explains how we collect and process personal data. In particular, you can export all your data at any time from your dashboard (right to data portability under UK GDPR Article 20).

You acknowledge that you act as the data controller for any personal data you collect via your rinKo site (e.g. customer enquiries, orders, bookings) and that rinKo acts as the data processor under your instructions.

We aim for 99.5% uptime but make no guarantee. Scheduled maintenance and force-majeure events are excluded.

Support is provided via email at support@rinko.co.uk. Response times depend on your plan tier.

You can cancel any time. We can terminate or suspend your account immediately if you breach these Terms, infringe intellectual property rights, or use the Service for illegal purposes.

On termination your data is retained for 30 days, then permanently deleted. You can request earlier deletion in writing.

To the maximum extent permitted by law, rinKo's total liability to you for any claim arising from or relating to the Service is limited to the amount you paid us in the 12 months preceding the claim.

We are not liable for loss of profits, loss of business, loss of data, or any indirect or consequential losses.

Nothing in these Terms excludes liability for death, personal injury caused by negligence, or fraud.

We may update these Terms from time to time. Material changes will be notified by email at least 30 days before they take effect. Continued use of the Service after the change constitutes acceptance.

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

Questions about these Terms? Email us at legal@rinko.co.uk.