Terms & Conditions

Last updated: April 2026

1. Booking Policy

All bookings are subject to availability and confirmation.
We require a valid email address and contact number for all reservations.
For parties of 6 or more, a deposit of £10 per person may be required to secure your booking.
Please arrive within 15 minutes of your booking time. Tables may be released after 15 minutes without notice.
We reserve the right to limit the duration of bookings during peak periods (typically 2 hours for dinner service).

Cancellations must be made at least 24 hours in advance to receive a full refund of any deposit.
Cancellations within 24 hours of the booking may forfeit the deposit.
No-shows will forfeit the full deposit and may affect future booking privileges.
To cancel, contact us by phone on 01904 123 456 or email hello@saffron-york.co.uk.

Whilst we take every care to accommodate dietary requirements, our kitchen handles all 14 major allergens.
We cannot guarantee a completely allergen-free environment.
It is your responsibility to inform us of any allergies or dietary requirements when booking and again upon arrival.
Our allergen information is available on our allergens page and from your server.
Menu items and ingredients may change without prior notice. Always confirm with staff before ordering.

Gift vouchers are valid for 12 months from the date of purchase.
Vouchers are non-refundable and cannot be exchanged for cash.
Vouchers must be presented at the time of payment (digital or physical).
If the total bill exceeds the voucher value, the balance must be paid at the time of dining.
If the bill is less than the voucher value, the remaining balance will be noted for future use.
Lost or stolen vouchers cannot be replaced.

Online orders are subject to availability and kitchen capacity.
Estimated collection/delivery times are approximate and may vary during busy periods.
Payment is taken at the time of ordering. All prices include VAT.
Once an order is confirmed, amendments may not be possible. Please contact us immediately if you need to change your order.
We are not responsible for orders left uncollected beyond the stated collection time.
Delivery is available within a 3-mile radius of the restaurant, subject to availability.

Private dining bookings require a non-refundable deposit of 50% at the time of booking.
Final guest numbers must be confirmed 7 days prior to the event.
Cancellations within 14 days of the event will forfeit the full deposit.
Menu choices must be submitted at least 5 days in advance.
Additional charges may apply for AV equipment, decorations, or extended hire.

Saffron Restaurant accepts no liability for loss or damage to personal property whilst on the premises.
We accept no liability for adverse reactions to food where allergen information has been provided and acknowledged.
Our liability for any claim shall not exceed the value of the services provided.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, or for fraud.

We reserve the right to refuse service to any person and to ask guests to leave if their behaviour is disruptive.
These terms are governed by the laws of England and Wales.
We may update these terms from time to time. Continued use of our services constitutes acceptance of any changes.

For any questions about these terms, please contact us at hello@saffron-york.co.uk or call 01904 123 456.