Terms & Conditions

Membership

By joining Pulse Fitness you agree to abide by these terms. Memberships are personal and non-transferable. You must be 16 or over (or accompanied by a guardian).

Payments

Monthly memberships are billed by direct debit on the same date each month. Annual memberships are paid upfront. Failed payments may result in suspended access until the balance is cleared.

Cancellation

You may cancel your membership at any time with 30 days written notice. Annual memberships are non-refundable once commenced except in exceptional circumstances at our discretion.

Freeze

You may freeze your membership for up to 3 months per calendar year for medical or travel reasons with supporting evidence.

Class Booking

All classes must be booked in advance. Please cancel at least 4 hours before start time. Repeated no-shows (3+ within 30 days) may result in a £5 per no-show fee.

Code of Conduct

Members are expected to treat staff and other members with respect, follow coach instructions, re-rack weights, clean equipment after use, and not use phones during classes. Abusive, threatening or discriminatory behaviour will result in immediate termination of membership without refund.

Health & Safety

You confirm you are in good health and have no medical condition that would make exercise unsafe. You train at your own risk. You must disclose any relevant medical information on your health screening form. Pulse Fitness is not liable for personal injury except where caused by our negligence.

Personal Property

We are not responsible for loss or damage to personal items brought onto the premises. Use lockers at your own risk.

Changes to Terms

We may update these terms from time to time. Members will be notified by email of any material changes with at least 30 days notice.