Privacy Policy

Last updated: 1 April 2026

This privacy policy explains how we collect, use and protect the personal information you provide to us. We take your privacy seriously and are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

We are a family-run trades business providing plumbing, heating and electrical services across Yorkshire. For the purposes of data protection law, we are the data controller for any personal information you share with us.

What we collect

Quote enquiries — name, email, phone number, postcode, job description and photos you send us.
On-site visits — property address, job details, measurements and photos taken for quoting or record-keeping.
Call recordings — we may record incoming and outgoing phone calls for quality, training and dispute resolution. You will be informed at the start of any recorded call.
Payment processing — card details are handled by our payment provider (Stripe / SumUp) — we do not store full card numbers on our systems.
Website usage — basic analytics data (pages visited, device type, approximate location) through cookies. See our cookie policy.

How we use your data

To respond to quote requests and provide the services you have asked for.
To contact you about your job, booking or follow-up work.
To issue invoices, process payments, and keep accounting records.
To meet legal and regulatory obligations (Gas Safe records, electrical certificates, building control notifications).
With your consent, to send occasional updates about services or offers. You can unsubscribe at any time.

Lawful basis

We process your data on the following lawful bases: (a) performance of a contract when you instruct us to carry out work; (b) legal obligation for gas, electrical and building records; (c) legitimate interest for quoting, operational running of the business and protecting our rights; (d) consent for marketing communications.

Who we share it with

We do not sell your data. We may share your information with: our accountants, HMRC, payment processors, regulators such as Gas Safe and NICEIC, and parts suppliers when ordering materials for your job. Where we use third-party services they are bound by strict data processing agreements.

How long we keep it

We keep quote enquiries for up to 2 years, customer records and invoices for 7 years for tax purposes, and gas/electrical safety certificates for at least 6 years or for the life of the installation, whichever is longer.

Your rights

Under UK GDPR you have the right to: access a copy of your data, correct inaccurate data, ask us to delete your data where possible, restrict or object to processing, and complain to the Information Commissioner's Office (ICO). To exercise any of these rights, please contact us.

Contact us

If you have any questions about this policy or your data, please get in touch via our contact page.