LEGAL
Terms of Service
Last updated: 1 April 2026
Last updated: 1 April 2026
These terms apply to all work carried out by us. By instructing us to carry out work, you agree to be bound by these terms. Please read them carefully.
Quotes are valid for 30 days from the date issued unless stated otherwise. Quotes are based on the information and conditions visible at the time of survey. If unforeseen issues arise once work begins (hidden leaks, corroded pipework, asbestos, etc.) we will stop work and provide a revised quote before continuing.
Estimates are our best guess at the likely cost and may vary with the actual work carried out. Fixed-price quotes will not change unless the scope of work changes.
We provide a 12-month workmanship guarantee on all labour carried out by our engineers from the date of completion. If any fault arises due to our workmanship within this period, we will return and rectify it free of charge. Parts and materials are covered by the manufacturer warranty — typically 2-10 years depending on product.
The guarantee does not cover damage caused by misuse, accidents, freezing, unauthorised alterations by others, wear and tear, or acts of God.
For jobs under £500, payment is due on completion. For larger jobs we may request a deposit (typically 25%) with the balance payable on completion. For jobs over £2,000 we may arrange a staged payment plan. Invoices are due within 7 days of issue. Late payments may attract interest at 8% above Bank of England base rate under the Late Payment of Commercial Debts Act.
If you need to cancel or reschedule a booked job, please give us at least 24 hours' notice. Cancellations with less than 24 hours' notice may attract a £60 charge to cover our lost time. Jobs cancelled after work has begun are charged for work completed plus any materials ordered.
You agree to provide safe and reasonable access to the property and the area where work is being carried out. If we are unable to access the site at the agreed time, we reserve the right to charge a call-out fee. Please remove valuables and protect flooring where appropriate — we take care but cannot accept liability for pre-existing hazards.
Where work is being carried out as part of an insurance claim, we will happily liaise with your insurer and, where agreed, invoice them directly. However, the customer remains ultimately responsible for payment of any amount not covered by insurance (including any excess or rejected portions of a claim).
We carry £5 million public liability insurance. Our liability to you for any claim arising from our work is limited to the cost of the work carried out, except in cases of death or personal injury caused by negligence, which is not limited. We are not liable for any indirect or consequential losses (loss of earnings, inconvenience, etc.) beyond what is fair and reasonable.
If you are unhappy with any aspect of our work, please tell us as soon as possible so we can put it right. If we cannot resolve a dispute directly, you may refer the matter to our trade body (Gas Safe, NICEIC or Checkatrade) or pursue other legal remedies. These terms are governed by the laws of England and Wales.
We may update these terms from time to time. The version in force at the date of your quote will apply to your job.