Terms of Service

These terms apply when you bring a device to Coastal Communicationfor repair. By leaving a device with us you confirm you’ve read and accepted these terms.

1. Quotes & pricing

Prices shown on our website are guide prices. Where possible we give you a firm quote before starting any work, and we always contact you if a repair is going to cost more than originally estimated — no work is carried out without your approval.

Diagnosis is free. If you choose not to proceed with a repair after diagnosis, there is no charge.

2. Your device

You confirm that you are the rightful owner of the device you bring in (or have permission from the owner to authorise a repair). We reserve the right to refuse service to any device we reasonably suspect to be stolen.

Please remove any SIM or memory cards, accessories, cases and covers before leaving your device with us. We are not responsible for loss of items not essential to the repair.

3. Data & backups

Back up your data before bringing your device in. While we take every care, repairs carry an inherent risk of data loss — particularly water damage, liquid damage and logic-board repairs. Coastal Communication is not responsible for loss of photos, messages, contacts, settings or apps.

If you provide a passcode so we can test the repair, it is only used for testing and is never recorded or stored.

4. Warranty

All repairs carry a 90-day warranty from the date of collection. The warranty covers only the specific part we fitted and the workmanship of that repair — nothing else on the device.

To be clear: if you bring your phone in for a screen replacement and, a week later, the battery starts playing up — that’s a separate issue and a separate repair. The screen we fitted is still under warranty; the battery isn’t, because we didn’t replace it. Having one thing fixed doesn’t make us responsible for the rest of the device.

The warranty does not cover:

• Any part of the device we didn’t work on.
• Further accidental damage, drops, impacts, or cracks after the repair.
• Liquid or water damage that occurs after the repair.
• Wear-and-tear issues unrelated to the part we fitted.
• Repairs carried out by a third party after we’ve worked on the device — this voids our warranty on the original repair.

Warranty claims must be brought back to our shop. Please bring your receipt where possible.

5. Water & liquid damage

Water damage repairs are carried out on a “best efforts” basis. The diagnosis fee is payable regardless of outcome. We will always tell you honestly whether we think the device is recoverable before doing further work.

6. Replaced parts

Any parts we remove and replace (broken screens, old batteries, etc.) are retained for recycling unless you specifically ask for them back at the time you drop the device off.

7. Unclaimed devices

If a completed repair goes uncollected after 60 days, despite us attempting to contact you, we reserve the right to recoup storage and repair costs. After 90 days of attempted contact, unclaimed devices may be disposed of or recycled in line with the Torts (Interference with Goods) Act 1977.

8. Payment

Payment is due on collection. We accept cash and all major debit and credit cards.

9. Limitation of liability

Our liability for any repair is limited to the cost of the repair itself. We do not accept liability for consequential losses including loss of business, data, or inconvenience. Nothing in these terms limits your statutory rights as a consumer.

10. Contact

For any questions about these terms or any repair we’ve carried out, get in touch with us at hello@coastalcommunication.co.uk or 01723 500050, or pop into the shop at 4 North Street, Scarborough, YO11 1DF.